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Delivery Informations

SHIPPING
All orders ship within 1-2 business days of the purchase date with the exception of postal holidays. Domestic orders are shipped via Cyprus post or AKIS Express & International are shipped with Cyprus Post Office EU  as A priority.

DOMESTIC SHIPPING RATES
We are pleased to offer flat 4,5 Euro shipping within the Cyprus Post or AKIS EXPRESS.

INTERNATIONAL SHIPPING RATES
International shipping rates are based on weight. If you have a question regarding shipping prices to your country please refer to the shipping calculator on the checkout page.

TRACKING
Tracking numbers are provided for all orders to the Cyprus. You will receive your tracking number when your order is shipped. For  International shipping tracking numbers will provide in orders from  45 Euro or 50 USD

ESTIMATED LEAD TIMES
(although we strive to meet estimated lead times for shipping, due to factors outside our control lead times are estimated and cannot be guaranteed)

CYPRUS – 1-5 business days

EUROPE – 3-15 business days

USA –  5-20

Other countries – 7-20 business days

CUSTOMS FEES
All international customers are responsible for any additional fees that may be incurred by their country’s customs office.

LOST PACKAGES
We will replace lost packages after a certain time period has passed.
After 3 weeks for domestic packages.
After 6 weeks for international packages.
If your order has not arrived in what you deem a timely manner, please contact us. We are happy to do all that we can to help you track down your package.

DAMAGED PACKAGES
We do our best to pack all orders securely, to ensure that they arrive safely to their destinations. However, if your products arrive damaged, please contact us as soon as possible. Each case will be handles on a case by case basis. Resolutions may include full or partial refunds or replacements for the damaged product.

SHIPPING ERRORS
If we accidentally send your package to the incorrect address, or you receive an incorrect order, please contact us immediately. We will ship out a replacement order as soon as possible to the correct address. If you, the customer, makes an error in providing the correct address, you will be responsible for additional shipping costs.